Privacy Policy

This policy is provided as a draft for review and should be checked before the site goes live.

Who we are

[Hydro Haven Ltd] (company number [00000000]) is the data controller for personal data collected through this website. Contact: info@hydrohaven.co.uk.

What we collect and why

Order details — name, contact details, delivery address and order history, used to fulfil your order, arrange delivery and provide warranty support (legal basis: contract).
Payment details — processed securely by Stripe; we never see or store your full card details.
Enquiries — messages you send via phone, email or WhatsApp, used to respond to you (legal basis: legitimate interests).

Sharing

We share data only with the service providers needed to run the business — payment processing (Stripe), delivery scheduling and IT hosting — and where required by law. We do not sell your data.

Retention and your rights

Order records are kept as required for tax and warranty purposes. You have the right to access, correct or delete your personal data, and to object to or restrict processing. To exercise any right, email info@hydrohaven.co.uk. You can also complain to the ICO (ico.org.uk).